Custom Software
Online booking and reservations that sync straight to your calendar, around the clock — so you fill your week while you're busy serving the people already in front of you.
Why it matters
The booking you miss at 9pm is one your competitor takes.
People want to book the moment they think of it — on the sofa at 11pm, on the bus, between meetings. If their only option is to ring during your busiest hour, plenty won't. They'll tap the next place that lets them book there and then. Every missed call is a customer you never knew you had.
Taking bookings while you're closed or flat out
From “I should book” to booked, on their phone
Around the clock
Bookings don't keep your hours.
A real day. The slots in your opening hours are easy — it's the ones at dawn and near midnight you'd never have caught.
The glowing slots are after-hours. Every one is a customer who booked because they could — not a voicemail you'll return tomorrow, when they've already gone elsewhere.
Why it pays off
Your diary fills itself.
Books while you're closed
Half of bookings happen outside opening hours. Late at night, on a Sunday, mid-rush — your calendar keeps taking work when you can't get to the phone.
Fills the quiet slots
Empty Tuesday afternoons and last-minute gaps show up online for anyone to grab. Time that used to go to waste turns into paid work instead.
Ends the phone tag
No more missed calls, voicemail ping-pong or “sorry, we're full.” Customers see what's free and book it themselves, and you stop losing people to a busy line.
Everything your booking system does.
One tidy system behind a single “Book now” button — set up once, then left to run.
Online booking calendar
Live availability, around the clock
Automated reminders
Text & email — cut no-shows on autopilot
Deposits & online payment
Card, BLIK, Apple & Google Pay
Staff & resource scheduling
People, rooms or tables
Easy cancel & reschedule
Customers sort it themselves
Calendar sync
Two-way with Google & Outlook
No-show protection
Hold a card or take a deposit
Customer records & history
Every booking remembered
How it works
How we set it up.
A short, hands-on setup — we do the heavy lifting and you just sign off as it takes shape, then start taking bookings the same day.
- 01
Learn your diary
We sit down and map how you actually take bookings today — your hours, your staff, your tables or rooms, and the rules you never break.
- 02
Build it around you
We set up your services, durations, prices and availability so customers only ever see real, bookable times — never a clash.
- 03
Connect everything
We link it to your website, your Google profile and your calendar, and switch on deposits and reminders so it runs without you.
- 04
Test with you
We run real bookings together until you're sure it behaves exactly how you want — then we hand you a system you trust.
- 05
Go live & tune
You start taking bookings the same day. We keep an eye on it and adjust as you learn what your customers do.
A booking should take a customer one minute and cost you nothing but the slot you wanted to fill anyway.
The Orlena approach
FAQ
Good to know.
Yes. New bookings drop straight into the calendar you already check — Google or Outlook — so you've got one view, not two. Block out a holiday or a busy lunch and those slots disappear online automatically.
Yes. You can ask for a deposit or full payment at the moment of booking, paid by card. It cuts no-shows sharply, and the money's in your account before they even arrive.
That's built in. Whether it's three stylists, two treatment rooms or twenty tables, customers only ever see what's genuinely free — so you never get double-booked or stuck turning people away you could have fitted in.
No. They tap a button on your website, Google profile or Instagram, pick a time and they're done — in under a minute, on their phone. The less you ask of them, the more of them finish booking.
Yes. It sends automatic reminders by text or email before the time, so far fewer slots go to waste. If they can't make it, they reschedule themselves — without tying up your phone.
Of course. The phone never stops working. The system just means the people who'd rather book at 11pm now can — so you catch both, instead of losing the ones who'll never pick up the phone.
