Thetermsourworkrunsunder.

1. Who these terms are with

Services are provided by ORLENA spółka z ograniczoną odpowiedzialnością, registered office at Aleje Jerozolimskie 133 / 2, 02-304 Warszawa, Poland, KRS 0001248614, NIP 7011320195, REGON 545098066, share capital 10 000 zł. Full details are on the company details page.

"We" and "Orlena" mean that company. "You" means the business or person we are working for.

2. What we do

Orlena sells one package covering website design and build, ad video production, advertising on Meta and Google, search content, and a lead panel where enquiries land. We also build custom software — online stores, booking systems, CRM and web applications — under separate scope. What is included in your engagement is whatever your written quote says.

3. How an engagement starts

Nothing on this website is an offer in the meaning of Art. 66 of the Polish Civil Code — prices and descriptions here are an invitation to discuss. An engagement begins when you accept a written quote from us in writing or by email, or when we both sign a contract. That quote sets out the scope, the fee, and the timetable.

4. Fees, invoices and advertising budget

• Fees are stated in the quote, net of VAT, which is added at the applicable Polish rate.
• Invoices are payable within the period stated on the invoice, by bank transfer to the account shown on it.
• Statutory interest for late payment may be charged on overdue amounts under the Polish Act on counteracting excessive delays in commercial transactions.
• Your advertising budget is separate. It is paid by you directly to Meta, Google or the relevant platform, it is not our revenue, and we never take a cut of it. You decide how much it is and you can see exactly what it bought.
• Third-party costs we pass on — domains, hosting, licences, stock assets — are quoted before they are incurred.

5. What we need from you

We can only work to a timetable if the inputs arrive. You agree to provide, in reasonable time: the content, images, logos and information the work needs; access to the accounts, domains and platforms involved; and decisions or approvals when we ask for them. Delays in any of these move the delivery dates by at least the length of the delay.

You confirm that anything you give us is yours to use, and that it does not infringe anyone else's rights or break the law.

6. Approvals and revisions

Each stage is presented for your approval, and the number of revision rounds included is stated in the quote. Work beyond that, or a change to agreed scope, is quoted separately before it starts. If we hear nothing for 14 days after presenting a stage for approval, we may treat it as approved so the project can move on.

7. Intellectual property

• Your material stays yours. Content, trade marks and data you give us remain your property, and you grant us only the licence needed to do the work.
• Deliverables transfer once you have paid. On payment in full, we transfer to you the economic copyright in the final deliverables made specifically for you — the site, the films, the creative — for the fields of use set out in the quote.
• Our tools stay ours. Frameworks, components, internal libraries and know-how we developed before or outside your project remain ours; you get a perpetual, non-exclusive licence to use them as part of what we delivered.
• Third-party components — fonts, stock, plugins, platform SDKs — stay under their own licences, which we will name.
• Portfolio. Unless you tell us otherwise in writing, we may show the work publicly as a case study once it is live. Anything you mark confidential stays out of it.

8. Third-party platforms and results

Parts of the work depend on platforms we do not control — Google, Meta, payment providers, hosting. Their rules, prices, approval decisions and outages are theirs, not ours, and we are not liable for what they do.

We do not guarantee a particular search ranking, a cost per lead, a conversion rate or a level of sales. Those outcomes depend on your market, your budget, your pricing and your own follow-up. What we do commit to is competent, professional work and honest reporting of what it produced.

9. Term, pause and termination

Ongoing monthly work runs until either of us ends it with 30 days' written notice, effective at the end of a billing month. Either of us may end an engagement immediately if the other materially breaches these terms and does not fix it within 14 days of being asked to in writing.

We may suspend work on an account that is more than 30 days overdue, after telling you first. On termination, you pay for work performed up to that date, and we hand over the deliverables you have paid for in full.

10. Warranty and fixes

For 30 days after a site or application goes live, we fix defects in our own work at no charge. That does not cover changes of scope, new features, faults caused by changes made by you or a third party, or breakage caused by a platform we do not control.

11. Liability

Neither of us is liable for lost profits or other indirect or consequential loss. Our total liability arising from an engagement is limited to the fees you paid us for it in the 12 months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot be excluded under Polish law, including liability for damage caused intentionally or by gross negligence, or for harm to life or health.

12. Confidentiality

Each of us will keep the other's non-public business information confidential and use it only for the engagement, both during it and for three years after it ends. This does not cover information that is already public, was already known, or has to be disclosed by law.

13. Personal data

How we handle personal data is set out in our privacy policy. Where we process personal data on your behalf — for example enquiries arriving in your lead panel — we do so as your processor under a separate data processing agreement.

14. Complaints

Send complaints to info@orlena.pl or to the registered office. We acknowledge within 3 working days and aim to resolve within 14 days, telling you if a matter needs longer.

15. Changes to these terms

We may update these terms; the version in force for your engagement is the one in effect when your quote was accepted. Changes affecting ongoing work are sent to you at least 30 days before they take effect, and you may terminate before then if you do not accept them.

16. Governing law

These terms are governed by Polish law. Disputes we cannot settle between us go to the court with jurisdiction over our registered office in Warsaw. Where you are a consumer rather than a business, this clause does not deprive you of the protection of mandatory provisions of the law of your country of residence, or of your right to bring proceedings before the courts that would otherwise have jurisdiction.